CyrusOne Account Manager II in Wappingers Falls, New York

Provides exceptional customer service/account management to assigned accounts.

Essential Functions:

  • Meet overall team goal

  • Meet activity metrics as defined

  • Engage with BDM’s on customer solutions & selling new logos (late stage deals)

  • Team with BDM’s on strategic business plans

  • Team with BDMs to Identify customer’s business needs, challenges and technical requirements and work with appropriate groups to identify and offer a CyrusOne solution

  • Perform monthly, quarterly business reviews for defined accounts

  • Develop deep and wide relationships with customers to grow revenue and ensure satisfaction

  • Be thoroughly engaged in customer on-boarding & installations with Implementation Manager

  • Conduct customer formal cadence meetings, track, publish and follow up on outstanding issues

  • SME for customer contracts for key accounts

  • Assist Audit team with annual audits

  • Ensure 100% accuracy of Sales Force data

  • Support RAM’s in contract renewals with goal of 0% churn

  • Work with ordering team on additional orders for services and ensure accuracy

  • Identify continuous improvement opportunities.

  • Ensure organic growth of contracted services – focused on smart hands, bandwidth/connectivity, power adds and meet associated growth goal

  • Work with peers and with cross-functional teams to resolve issues

  • Complete defined training certifications

  • Point of Escalation for customers

  • Overall customer satisfaction

Minimum Requirements:

  • Excellent verbal and written communication skills

  • Strong database and spreadsheet skills (i.e. Access, Excel)

  • Strong organizational skills

  • Ability to analyze data and processes

  • Strong project management skills

  • Ability to effectively use sales automation tools, applications software and equipment to manage the sales/service process

  • Strong customer relation management skills

Experience/Skills: This position requires 5-7 years Sales and Major Account Management experience

Education: Bachelor’s Degree in Business Administration or related field (equivalent work-related experience may be substituted for degree) is required.

Certifications: None

Physical and Mental requirements: Must be available for business travel as needed.

Work environment: The work environment is an office setting with moderate office noise.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. If you need to request an accommodation, please contact our Human Resources at 214.488.1365 (Option 7) or by email at HR@cyrusone.com .

CyrusOne’s data center offerings provide the flexibility, reliability, and security that enterprise customers require and are delivered through a tailored, customer service-focused platform designed to foster long-term relationships. CyrusOne’s National IX platform provides robust connectivity options to drive revenue, reduce expenses, and improve service quality for enterprises, content, and telecommunications companies. CyrusOne is committed to full transparency in communication, management, and service delivery throughout its more than 30 data centers worldwide.

The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for hundreds of customers, including many of the Fortune 20 the Fortune 1000 lists of enterprise companies.