CyrusOne Implementations Manager in Sterling, Virginia
The Implementations Manager utilizes their project management expertise by leading and organizing internal and external resources to successfully manage complex customer installations into CyrusOne’s data centers. The Implementations Manager is a critical member of the Customer Success organization and thereby defines our customer’s onboarding experience while enabling customer growth with CyrusOne.
Essential Functions :
Project Management Process
Effectively initiates, defines, and evaluates the customer project through communications, contract and documentation review, and associated business analysis
Accurately identifies stakeholders, sets expectations, and addresses related project impacts and goals
Methodically assembles the project plan including the scope, WBS, schedule, costs, quality, communication, revenue intervals, and risks based on the contract, and through partnership with the customer, CyrusOne account team, construction, service delivery, facilities, network, security, and associated vendors
Manages and enables the project team, resources, and vendors to execute the tasks, deliverables, and associated milestones efficiently while owning the customer project communication
Analyzes and identifies solutions to mitigate risk and impacts to quality, cost, scope, and time while offering guidance and opportunities with a focus on customer satisfaction
Monitors, controls, and reports on project work through tools and feedback mechanisms to effectively communicate progress to stakeholders including executive leadership
Performs integrated change control while sourcing and implementing collaborative decisions to achieve the customer’s desired results
Articulates closing processes, revenue recognition requirements, and stakeholder acceptance, while generating reports and surveys to enable post-install customer success and account management ownership transition
Accomplishes successful project closure through on-time delivery of CyrusOne’s data center products and services
Communications and Relationship Management
Willingness to attract and nurture customer relationships, vendor relationships, and industry partner contacts to enable business growth, positive reputation, and continued success
Ability to tactfully navigate through escalations, challenging conversations, conflicting interests, and financial concerns while maintaining composure, core values, and goodwill
Desire to build and develop relationships with CyrusOne colleagues to increase organizational effectiveness and mutual value generation
Naturally enthusiastic for the work, industry, and growth opportunities, while demonstrating strong interpersonal, written, and oral skills
Technology savvy with the ability to adopt and respect global forms of communication including cultural norms, language barriers, and time zone differences
Business Process Innovation
Customer success mentality with the ability to prioritize the customer experience throughout the project lifecycle
Ability to document current processes while conceptualizing evolved processes through systems and automation
Aptitude to develop feedback systems, surveys, reports, and lessons learned documentation
- BA or BS in technical discipline or equivalent practical experience
5+ years in data center and IT infrastructure services
Extensive experience in data center builds, migrations, and installations
Knowledge of telecom, network, cloud services, and IT systems
Knowledge of Auto CAD, Visio, and Microsoft Project
- PMP certification or equivalent demonstrated practical project management experience
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. If you need to request an accommodation, please contact our Human Resources at 214.488.1365 (Option 7) or by email at HR@cyrusone.com .
CyrusOne’s data center offerings provide the flexibility, reliability, and security that enterprise customers require and are delivered through a tailored, customer service-focused platform designed to foster long-term relationships. CyrusOne’s National IX platform provides robust connectivity options to drive revenue, reduce expenses, and improve service quality for enterprises, content, and telecommunications companies. CyrusOne is committed to full transparency in communication, management, and service delivery throughout its more than 30 data centers worldwide.
The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for hundreds of customers, including many of the Fortune 20 the Fortune 1000 lists of enterprise companies.