CyrusOne Renewal Account Manager in Dallas, Texas

The Renewal Account Manager is responsible for assuring renewals of orders are completed with approved markups and new terms.

Essential Functions:

  • Develop the customer relationship to facilitate long term commitment, upselling additional core products and services

  • Focus on Account Revenue Growth

  • Forecast potential churn

  • Exceed churn forecast

  • Decrease churn by increasing commitment to additional contracted services– space, power, connectivity, expansion to another facility, enhanced services, smart and remote hands

  • Engage BDMs and Account Managers to help secure renewals

  • Development of management reports

  • Complete Win Plan strategy for top customer renewals

  • Ownership of process to either convert month-to-month contracts to term and/or communicate and process standard % increase

  • Drive renewals

  • Retain and protect MRC

  • 100% accuracy of Sales Force data

  • Proactive help to manage available sf/KW

  • Sell Enhanced Services to existing base as a value-add for a reduction in service

  • Establish communication with customers to review pricing and terms

  • Obtain necessary management approvals for pricing, terms, etc.

  • Manage the contracting cycle

  • Drive at least one process improvement idea

  • Complete defined training certifications Minimum Requirements:

  • Ability to maintain long-term customer relationships

  • Ability to maintain required pricing for CyrusOne

  • Ability to handle customer objections

  • Must be able to work in a team environment

  • Strong knowledge of the IT industry

  • Ability to work in a fast-paced environment

  • Ability to multi-task

  • Excellent presentation and verbal and written communication skills

  • Must be self-managed and a self-starter Experience/Skills : This position requires 4+ years selling services to high level customer management. Prefers proven successful sales record in an IT consulting sales environment, requires previous experience using conceptual selling skills and has a proven track record of achieving quotas Education: This position requires Bachelor’s Degree in Business Administration or related field (equivalent work-related experience may be substituted for degree) Physical and mental requirements: Must be available for business travel as needed. Work Environment: The work environment is an office setting with moderate office noise.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. If you need to request an accommodation, please contact our Human Resources at 214.488.1365 (Option 7) or by email at .

CyrusOne’s data center offerings provide the flexibility, reliability, and security that enterprise customers require and are delivered through a tailored, customer service-focused platform designed to foster long-term relationships. CyrusOne’s National IX platform provides robust connectivity options to drive revenue, reduce expenses, and improve service quality for enterprises, content, and telecommunications companies. CyrusOne is committed to full transparency in communication, management, and service delivery throughout its more than 30 data centers worldwide.

The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for hundreds of customers, including many of the Fortune 20 the Fortune 1000 lists of enterprise companies.